Your Questions Answered

Capital Car Finance offer two different levels of service; the first one is for those customers who have already committed to purchasing their vehicle from their own preferred UK dealer and the second is when Capital Car Finance supply a brand new discounted new car together in addition to arranging your PCP or Lease purchase funding to go with it.

Please see our FAQ below, which should help clear up any questions you may have about our service...

1. What is the difference between PCP and Lease Purchase?

2. Can I still use Capital Car Finance PCP and Lease purchase products if I have

3. How long do I have to wait for a credit approval?

4. What if I have had problems in the past with my credit, can Capital Car Finance still help me?

5. What happens after my finance has been approved?

6. Will you contact the dealer to discuss the settlement of funds?

7. What proofs will I have to provide at payout stage?

8. How is the documentation sent out to me?

9. Where do I send the signed documentation and proofs?

10. What about deposits, who do I pay this to?

11. How long is my finance acceptance valid for?

12. Can I settle my car finance early or am I locked in to a deal for the term of the agreement?

13. How long does the payout process take to complete after I have returned my completed documents and proofs back to you?

14. If I purchase my new vehicle through Capital Car Finance, where are the cars supplied from?

15. Can my new car be delivered to me or do I have to collect it?

16. What about warranty, is there any difference to that if I purchased the car myself from my own preferred dealer?

17. When do I have to make my first payment for the finance agreement?

18. Is there any VAT on my finance payments?

19. Is the vehicle registered in my name or are the vehicles pre-registered?

20. What if I go over my allowed mileage?

21. If I am happy to proceed with the purchase of my new car through Capital Car Finance, what is the next step?

22. When do I have contact with the UK dealer?

23. If I have any further questions, how do I contact you?

1. What is the difference between PCP and Lease Purchase?
   Personal Contract Purchase and Lease Purchase are very similar products, a full product description can be found in our Finance Products section.
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2. Can I still use Capital Car Finance PCP and Lease purchase products if I have already agreed to purchase my car from my own preferred dealer?
   Yes, no problem, providing your dealer is a UK franchise dealer, we can arrange your car finance and you transfer funds directly to them.
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3. How long do I have to wait for a credit approval?
   The majority of our lenders are very quick with their decisions and they normally takes around 4 hours to pass approval for your finance.
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4. What if I have had problems in the past with my credit, can Capital Car Finance still help me?
   No unfortunately not, this is mainly due to the market we specialise in and the lenders we work with, they are only able to offer low rate funding facilities for customers with a clean credit rating.
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5. What happens after my finance has been approved?
   After your finance has been approved, we will contact you to confirm everything and then arrange for the finance documents to be sent out to you, at this stage we will require also the name, telephone number and contact name of the dealership where you are buying your car, together with the vehicle details also, if these are available.
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6. Will you contact the dealer to discuss the settlement of funds?
   Yes, we will arrange the invoice and electronic funds transfer directly with your dealer, the only thing you need to do is tell your dealer you have arranged your finance with your own lender and that we will contact them directly to arrange payment.
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7. What proofs will I have to provide at payout stage?
   You will need to provide some proofs when you return your signed finance agreement, these are normally a certified copy of your driving license, a copy of a your passport and also a copy of a recent utility bill dated within the last 60 days, if there are any additional proofs required, we will advise you at the time of acceptance.
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8. How is the documentation sent out to me?
   We normally arrange for your finance documentation to be sent to you directly by email, these are normally sent out in a pdf file format.
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9. Where do I send the signed documentation and proofs?
   There will be an email giving full instructions of where to return your signed finance documents and proofs back to.
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10. How long does the payout process take to complete after I have returned my completed documents and proofs back to you?
    Providing all paperwork is returned back to us promptly by you and we have received your dealer invoice and bank details for the electronic funds transfer, then we are able to complete the whole process within 3 working days.
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11. What about deposits, who do I pay this to?
    Capital Car Finance hold no money or deposits on behalf of their customers at all, once your finance has been agreed, all monies including vehicle deposits are paid directly to the supplying dealer, this applies whether Capital Car Finance arranges the supply of your new car or you have purchased your car from your own preferred dealer.
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12. How long is my finance acceptance valid for?
    We can save your finance quote for you for a period of 14 days, then when you are ready to proceed we can turn your quote in to a formal offer by taking your proposal details and submitting them to the lender for approval, once we have approval from the lender we can normally hold your acceptance in place for a period of 90days (depending on the lender) which effectively locks the rate in place for you also.
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13. Can I settle my car finance early or am I locked in to a deal for the term of the agreement?
    All our PCP and Lease Purchase agreements have no full term lock-in or tie-in to the lender, customers can settle early if they wish, by simply obtaining a settlement from the lender whenever they like.
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14. If I purchase my new vehicle through Capital Car Finance, where are the cars supplied from?
    All the vehicles we supply are brand new UK registered and are supplied directly to you from the UK dealerships, there is no difference to you buying your car yourself directly from the UK dealer, apart from the price of course!
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15. Can my new car be delivered to me or do I have to collect it?
    Because we offer a transparent service, you can either collect your new car directly from the supplying UK dealership or alternatively have it delivered to you at your home or place of work, the choice is yours, driven delivery is normally included however there is normally a charge for transported delivery.
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16. What about warranty, is there any difference to that if I purchased the car myself from my own preferred dealer?
    Absolutely not, warranty is provided by the manufacturer not the dealer and therefore it is exactly the same as if you had negotiated your purchase from your own local supplying dealer and you can still take the vehicle there to be serviced.
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17. When do I have to make my first payment for the finance agreement?
    Normally the first payment to the finance company is paid approx 30 days from the date of signing of the finance documents.
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18. Is there any VAT on my finance payments?
    There is no VAT on any of our finance agreements from the lenders we deal with, if you have been offered a deal +VAT, then this normally means it is tailored as a business product and therefore you will certainly be locked in for the duration of the finance agreement, be careful.
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19. Is the vehicle registered in my name or are the vehicles pre-registered?
    As a rule all the cars supplied through Capital Car Finance are brand new vehicles and are registered to customers with their name as the first registered keeper, if ever there is an exception to this we will always make it clear to our customer beforehand.
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20. What if I go over my allowed mileage?
    The mileage clause is only applicable to PCP finance and not to Lease Purchase, with a PCP there is a set agreed mileage at the start of the contract, however if this is exceeded then the customer simply pays a small mileage penalty to the lender, we would always recommend to customers to over allow on their intended mileage at the start of the agreement, just to give them a buffer.
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21. If I am happy to proceed with the purchase of my new car through Capital Car Finance, what is the next step?
    If you are happy with the deal we are offering, we will complete a detailed order confirmation for you with a detailed breakdown of your new car, including all the options and finance details, this is then forwarded to you for signing.
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22. When do I have contact with the UK dealer?
    When you have sent back your order confirmation to us, we will then pass this on to the supplying dealer for them to call you and arrange to take their deposit and confirm the delivery of the vehicle directly with yourself.
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23. If I have any further questions, how do I contact you?
    Capital Car Finance Ltd operates without any call centres, not only can you call us for FREE on 0800 043 4340 but we have various alternative methods of communication [see Contact Us] to enable you to make contact with us, you will always speak to and deal with an experienced finance adviser who will have all the answers you need, we have a very high standard of customer service.
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