Initial Disclosure Document
The Finance Conduct Authority [FCA] is the independent regulatory body for all UK financial services. They require us by law to provide you with this document [IDD] which provides you with a summary of the products and services we offer, what we charge for our services and what to do if you have a complaint about us.
Who Regulates Us?
Capital Car Finance Limited is authorised and regulated by the Finance Conduct Authority for all consumer credit activity and our firms registration number is 685925, permitted activities allow us to act as a broker and not a lender.
What Services Do We Provide?
We can introduce you to a limited number of selected finance providers who may be able to offer you finance for your vehicle purchase, our role as a finance broker is to determine which lender on our panel will be suitable. Rates are determined by our lender based on a number of parameters, e.g. age of vehicle, balance financed etc…
What Do We Charge For Our Services?
We may charge a processing fee of up to £299 plus vat (£358.80) for our services as a contribution towards our costs, this is only payable once your application for finance has been approved by our lender. This fee will clearly be indicated as a separate charge on our terms of business checklist sent to you prior to completion. Payment of the processing fee can be made by either using a credit or debit card or by BACs transfer.
The lenders we work with will also pay us a commission for introducing you to them, however this will not have any effect on the amount that you pay back to the lender under your credit agreement. The fees and/or commission we receive will not have any influence on the interest rate that you will pay with our lender. Details on the amount of commission we receive are available upon request.
What To Do If You Have A Complaint?
If you have a complaint about any of our services, we would like to hear from you, the last thing we want is an unhappy customer. Please contact us in the first instance by telephone on 01925 589020 to discuss your complaint in more detail.
Alternatively, you may contact us in writing and your complaint will be dealt with by the appropriate department within the shortest possible timescale, please contact us using any of the contact methods below…
Capital Car Finance Limited
Unit 10 Alvaston Business Park
Telephone: 01925 589020
Financial Ombudsman Service
If you are not happy with our final response to your complaint, you can at escalate your complaint to the Financial Ombudsman Service, however, you must contact them within 6 months from the date of our Final Response, the Ombudsman Service will confirm with you that we have issued our final response and may need to see evidence of our outcome which you will need to provide to them.
The Ombudsman Service is a free and impartial service for resolving disputes between consumers and financial services institutions, their contact details are detailed below.
More information can be found on the Complaints Handling page of our website.